Tag: UK energy market
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ScottishPower Named Worst Energy Supplier for Customer Service
Overview: ScottishPower at the Bottom of the Pack A recent consumer survey has placed ScottishPower at the bottom of the league table for customer service among Great Britain’s energy suppliers. The ranking, compiled by a leading consumer advocacy group, highlights ongoing concerns about the quality of service customers receive, and the results show that several…
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British Gas’s 15-Month Refund Delay Sparks Consumer Alarm
Delayed refunds and mounting frustration: the case in focus In a scene familiar to many energy customers, a recent complaint against British Gas has drawn attention to an unusually long refund process. A renter from south-east England, who discovered she was owed more than £1,500 in credit after moving out, notes that the energy company…
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Ofgem: 2 Million Energy Customers Owed £240m in Refunds
Millions of energy customers may receive refunds from old, closed accounts Nearly two million energy bill payers across the UK are set to share about £240 million, according to regulator Ofgem. The money comes from old energy accounts that were closed while still in credit, meaning customers had balances that were never returned when the…