Tag: patient experience
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Use of AI-Assisted Conversational Agents to Improve Patient Experience Related to Physicians in China
Introduction Patient experience is a core pillar of healthcare quality, reflecting how individuals perceive and respond to the care they receive. In China, policymakers have pushed digital transformations in health services, including the deployment of artificial intelligence (AI) driven conversational agents in outpatient settings. These chatbots can collect patient information—such as disease history, medications, and…
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Enhancing Patient Experience with AI-Assisted Conversational Agents in Chinese Outpatient Visits
Overview Patient experience is a pivotal measure of healthcare quality, reflecting how patients perceive the care they receive. In China, policymakers have increasingly embraced artificial intelligence (AI) to improve outpatient services, with conversational agents (chatbots) playing a key role. These AI-assisted tools collect patient information before visits, streamline physician workflows, and may improve satisfaction and…
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AI-Assisted Conversational Agents Improve Patient Experience with Physicians in Chinese Outpatient Visits: A Cross-Sectional Study
Introduction Patient experience is a core measure of health care quality, reflecting how patients perceive and interact with health services. Recent policy push in China has accelerated the adoption of artificial intelligence (AI) in health care, including AI-assisted conversational agents (AA-CAs) that collect patient information before visits and streamlines communication with physicians. This study investigates…
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Waiting for Cardiology Care: The Hidden Fear Behind Delayed Heart Health
Introduction: The human cost of waiting for heart care For Scott McKenna, a routine heart check became a seven-year surprise: a diagnosis of heart failure arrived only after years of chest pain, breathlessness, and swelling. Now 58 and living in Scarborough, he faces the prospect of another year before he can see a hospital cardiologist.…
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Cardiology Wait Times: Living with Heart Failure in Limbo
Patients wait for cardiology care amid growing concerns For people with heart conditions, timely access to cardiology specialists isn’t a luxury—it’s a matter of health and peace of mind. The case of 58-year-old Scott McKenna, who learned seven years after first experiencing chest pain that he has heart failure, highlights the emotional and physical toll…
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Cardiology Waiting Times Raise Fear of Heart Attack
Overview: Waiting for Cardiology Care Takes a Toll For many patients with heart concerns, delays in seeing a cardiologist mean more than just longer to-do lists and medical forms — they carry real, frightening consequences for wellbeing. In Scarborough, 58-year-old Scott McKenna describes his seven-year journey to a heart failure diagnosis as a period of…
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Lyme Disease and AI Self-Diagnosis: Lessons, Cautions, and Patient Experience
When AI Helps and Heals: A Lyme Disease Diary Three years ago, a tick bite near his home in Whiteley began a troubling medical journey for Oliver Moazzezi. What started as a ringing in the ears evolved into a constellation of symptoms: persistent tinnitus that sometimes drowned out the sounds of birds and wind, high…
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New Sport Partners in the COVID Aftermath: A Swedish Long-COVID Story
Post-COVID Realities in Sweden: A Personal Account In Sweden, a growing number of people navigate life after the initial waves of the pandemic, not with a single diagnosis but with a constellation of lingering symptoms. The narrator, once a man defined by his stamina, finds his heart and vascular system no longer reliable. Tasks as…
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GLP-1 Weight-Loss Injections: 25kg Drop, Gallbladder Risks
The Promise of Rapid Weight Loss and the Reality GLP-1 receptor agonists used for obesity treatment have become a beacon for people seeking fast results. These medications mimic gut hormones that control appetite, slow digestion, and help reduce calorie intake. For many, the outcomes are dramatic enough to change daily habits. But the same therapy…
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Paula Hynes: The people in our overworked health system deserve praise
Introduction: A patient’s perspective Paula Hynes writes about the people who keep our overworked health system moving, highlighting not just the challenges but the care that shines through. After a noticeable weight loss, she visited her GP, who took samples and, mindful of her late mother’s medical history, referred her to a consultant, Dr Moran.…