Tag: passenger rights
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Canadian airlines push back against court challenge on passenger complaints
Airlines unite to challenge a court case over passenger complaint rules Canada’s major carriers—Air Canada, WestJet, Air Transat, and Jazz Aviation—have filed to intervene in a court matter that centers on rules designed to protect air travelers. The airlines join a broader debate about how passenger rights are enforced and whether certain rules unduly silence…
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When a Medical Emergency Spoiled My Flight: What to Do If Helping Others Costs You
Introduction: A noble act, a difficult outcome Recently, I found myself in a familiar, high-stakes scenario: a medical emergency at a busy airport gate. An elderly woman collapsed on an escalator, and as a doctor, my training compelled me to assist. In the rush of the moment, the incident unfolded just as I was about…
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When Aid Comes at a Cost: A Doctor’s Battle with Ryanair After Helping an Injured Passenger
The Moment That Changed Everything On a routine journey from London Stansted to Pescara, I found myself in a moment no medical professional can predict. An elderly woman toppled on an escalator near the departure gate. I intervened at once, applying first aid while awaiting professional help. The injuries looked severe: a broken wrist, deep…
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Stansted Train Fare Penalties to End: A New Era for Rail Ticketing
UK Rail Ticketing Reform: Ending the ‘Penalty Fare’ at Stansted and 49 Other Stations The Department for Transport (DfT) has announced a major shift in how rail passengers are charged at the country’s stations, including Stansted Airport. In a move designed to boost fairness and reduce confusion for tens of thousands of travelers, the government…
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‘Unfair’ Stansted train fare penalties to end: DfT targets unfair fines across south-east stations
Overview: A long-awaited change in rail ticketing penalties The Department for Transport (DfT) has announced a plan to scrap a controversial ticketing rule that has been blamed for unfair fines against travellers at Stansted Airport and dozens of other stations in south-east England. The move, part of a broader review of ticketing penalties, will see…