Tag: outpatient
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Use of AI-Assisted Conversational Agents to Improve Patient Experience Related to Physicians in China
Introduction Patient experience is a core pillar of healthcare quality, reflecting how individuals perceive and respond to the care they receive. In China, policymakers have pushed digital transformations in health services, including the deployment of artificial intelligence (AI) driven conversational agents in outpatient settings. These chatbots can collect patient information—such as disease history, medications, and…
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Enhancing Patient Experience with AI-Assisted Conversational Agents in Chinese Outpatient Visits
Overview Patient experience is a pivotal measure of healthcare quality, reflecting how patients perceive the care they receive. In China, policymakers have increasingly embraced artificial intelligence (AI) to improve outpatient services, with conversational agents (chatbots) playing a key role. These AI-assisted tools collect patient information before visits, streamline physician workflows, and may improve satisfaction and…