Tag: Optus
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Optus outage alerts sent to wrong government email amid Senate inquiries
Overview of the incident Australian telecom giant Optus faced fresh scrutiny after it sent two outage notifications to an incorrect, defunct government email address on September 18. The messages went to a non-monitored inbox at the Department of Communications, Broadband, Communications and the Digital Economy, seven minutes apart, despite Optus repeatedly using the correct channels…
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Optus Outage: Wrong Government Email Sparks Senate Hearing and Questions Over Notification Failures
Overview: A Misrouted Notification During a Critical Outage Optus faced intense scrutiny after it sent warnings about a September 18 outage to an incorrect, unmonitored Department of Communications email address. In a hearing before the Senate estimates committee, department officials confirmed the two emails were delivered seven minutes apart to a defunct inbox, with no…
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Optus Sends Outage Alerts to Wrong Email as Senate Questions Department Over Triple Zero Tragedy
Australian Senate Examines Optus Notification Failure in September Outage The controversy surrounding Optus’s September 18 outage intensified at a combative Senate estimates hearing, where department officials disclosed that two emails notifying the Department of Communications about the incident were sent seven minutes apart to a defunct, unmonitored email address. The revelation comes after three people…
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Optus Outage: Australia’s Triple Zero Under Scrutiny
Optus outage raises questions about emergency access Australia woke to another day of disruption as Optus confirmed a fault at a cell site in Dapto, NSW, left thousands unable to contact Triple Zero. The telco said the tower appeared active but was not routing calls, and that Ericsson equipment failed to raise an alarm. The…
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Optus Triple Zero Outage Fallout: Accountability Demands
Optus Crisis Deepens as Triple Zero Outage Sparks Scrutiny Australia’s premier emergency service has been jolted again as Optus grapples with a recent Triple Zero outage that left the public, lawmakers, and the company’s own leadership digging for answers. The incident, following a string of service failures in 2022-23, has reignited questions about funding, systems…
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Optus Triple Zero outage fallout deepens as Singtel backs Rue
Optus Triple Zero outage fallout deepens as Singtel backs Rue The fallout from Optus’ recent Triple Zero failure continues to reverberate across Australian politics and business. In a doorstop interview in Sydney, Singtel chief executive Yuen Kuan Moon refused to say whether Optus chief executive Stephen Rue has his full backing as the group presses…
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Optus Outage Fallout Deepens as Singtel Backs Rue on Triple Zero Reforms
Background: Optus outage fallout and what it means for Australians The latest round of outages affecting Optus has intensified scrutiny over Australia’s emergency communications. The September 18 incident, described by the company as process-related, led to multiple disruptions of Triple Zero calls and, tragically, the loss of life. With the public increasingly dependent on immediate…
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Optus outage disrupts emergency calls ahead of Singtel visit
Optus outage disrupts emergency calls ahead of Singtel visit An Optus outage on September 28 disrupted emergency calls across parts of Australia, complicating a week that was already tense for the telco. The disruption occurred just as a delegation from Optus’ parent company, Singtel, prepared to visit the country to discuss the fallout from earlier…
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Optus Suffers Fresh Triple Zero Outage in Illawarra
What happened Optus confirmed a fresh Triple Zero outage impacting parts of New South Wales’ Illawarra region on Sunday. The disruption left nearly 5,000 customers without access to the 000 emergency line as the fault affected the mobile network used to route calls to emergency services. In the Dapto area, at least nine attempts to…
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Optus Triple Zero Outage: What Australians Should Know
What happened with the latest Optus outage Telecommunications provider Optus confirmed that a fault in its network is affecting voice calls and certain mobile data services across parts of the country. The incident also disrupts Triple Zero emergency calls, leaving some users unable to reach police, fire or ambulance via the usual 000 number. Engineers…