Tag: Optus
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Optus Outage Strikes Triple-Zero: NSW Fibre Break Sparks Repairs
Overview: a Second Major Outage For Optus Australia’s major telecoms provider Optus has warned thousands of residents in northern New South Wales that they may be unable to contact triple-zero, emergency services, for an extended period. The outage, caused by a fibre break in the Hunter region, has disrupted critical 000 services and affected landlines…
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Optus Hit by Another Triple-0 Outage: Technicians Scramble to Fix Fault
Overview: A Recurrent Outage Shakes Confidence Optus has issued an urgent warning after a fresh disruption threatened the core emergency service line, triple-0, for thousands of customers in northern New South Wales. The outage, attributed to a fibre-break in the Hunter region, interrupted crucial connectivity and raised concerns about the reliability of essential services during…
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Optus 000 Outage: Technicians Scramble to Fix Fibre Break in NSW
Overview: A Disruptive Fibre Break Hits the Hunter Region Optus has warned thousands of customers that they may be unable to contact triple-zero (000) for some time following a significant outage caused by a fibre break in northern New South Wales. The disruption, which began in the Hunter region on a late Wednesday afternoon, has…
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Optus email mishap leaves inquiry into triple-0 outage in the dark
Overview: Email misstep compounds a critical outage saga The Optus triple-0 outage that left a department in the dark for more than a day has taken another troubling turn, with officials revealing that two notices were sent to an outdated public service email address. The mix-up occurred on the day of the fault, heightening questions…
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Optus Triple-0 Outage: Email Mishap Exposes Gaps in Public Communications and Teleco Oversight
Overview: The New Details in Optus’ Triple-0 Outage New evidence in a high-profile outage involving Optus’ emergency triple-0 service shows that two internal emails about the incident were sent to a public service inbox that had been phased out. The emails, sent at 2:45pm and 2:52pm on Thursday, September 18, sat undetected for more than…
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Optus Triple-0 Outage: Email Error Leaves Public Officials in the Dark
Key Emails Dropped the Ball in a Critical Outage Telecommunications giant Optus faced renewed scrutiny after it disclosed that two emails about a triple-0 outage were sent to a public service inbox that had already been phased out. The messages, sent at 2:45 pm and 2:52 pm on Thursday, September 18, sat unread for more…
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Optus outage alerts sent to wrong government email amid Senate inquiries
Overview of the incident Australian telecom giant Optus faced fresh scrutiny after it sent two outage notifications to an incorrect, defunct government email address on September 18. The messages went to a non-monitored inbox at the Department of Communications, Broadband, Communications and the Digital Economy, seven minutes apart, despite Optus repeatedly using the correct channels…
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Optus Outage: Wrong Government Email Sparks Senate Hearing and Questions Over Notification Failures
Overview: A Misrouted Notification During a Critical Outage Optus faced intense scrutiny after it sent warnings about a September 18 outage to an incorrect, unmonitored Department of Communications email address. In a hearing before the Senate estimates committee, department officials confirmed the two emails were delivered seven minutes apart to a defunct inbox, with no…
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Optus Sends Outage Alerts to Wrong Email as Senate Questions Department Over Triple Zero Tragedy
Australian Senate Examines Optus Notification Failure in September Outage The controversy surrounding Optus’s September 18 outage intensified at a combative Senate estimates hearing, where department officials disclosed that two emails notifying the Department of Communications about the incident were sent seven minutes apart to a defunct, unmonitored email address. The revelation comes after three people…
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Optus Outage: Australia’s Triple Zero Under Scrutiny
Optus outage raises questions about emergency access Australia woke to another day of disruption as Optus confirmed a fault at a cell site in Dapto, NSW, left thousands unable to contact Triple Zero. The telco said the tower appeared active but was not routing calls, and that Ericsson equipment failed to raise an alarm. The…