Tag: frontline staff
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Victoria Toughens Penalties for Assault on Retail Workers
New penalties aimed at protecting frontline workers The Victorian government unveiled a plan on Friday to significantly stiffen penalties for violence against retail and hospitality workers. Under the proposed legislation, individuals who assault or threaten frontline staff could face prison terms of up to five years. The crackdown signals a major shift in how authorities…
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Mission Possible: Elevating Customer Service in African Aviation
Mission Possible: Elevating Customer Service in African Aviation The global celebration of Customer Service Week 2025 carried a bold theme: Mission Possible. For Africa’s aviation sector, this motto resonates deeply as the continent forges a path toward seamless, safe, and customer-centric air travel. From frontline staff to tech-enabled operations, Africa is turning the idea of…