Tag: Energy Ombudsman
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British Gas took 15 months to refund £1,500: consumer frustration grows
Long Wait for a Refund Highlights Gaps in Customer Care In what many are calling an unacceptable delay, a British Gas customer spent more than a year waiting for a final bill to be issued and for a credit of over £1,500 to be refunded. The customer says the process stretched to 15 months, a…
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Navigating a Solar Billing Dispute: How to Challenge an Octopus Energy Bill
Understanding the Dispute If you have 36 solar panels but are facing a surprisingly high energy bill from Octopus Energy, you’re not alone. Clouded by a mismatch between expected savings and billed charges, these disputes can be stressful. The first step is to clearly identify what the £3,400 bill covers: is it for electricity usage,…
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When solar bills go wrong: what to do if Octopus overcharges and the Energy Ombudsman is your next step
Overview: a customer’s struggle with a claimed £3,400 bill Many homeowners rely on solar panels to lower energy costs, but disputes can arise when a supplier like Octopus Energy presents a bill that seems inconsistent with system size and production. A common scenario is a household with a 36-panel setup being charged an unexpectedly high…
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When Solar Bills Go Wrong: Navigating a Dispute with Octopus Energy and the Energy Ombudsman
Understanding the Situation: A Solar Panel Setup and an Unexpected Bill With 36 solar panels installed, many households expect predictable savings and transparent billing. When a supplier like Octopus Energy issues a bill that seems out of step with the claimed solar generation and your tariff, it’s reasonable to question the numbers. In this scenario,…