Tag: death benefits
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Superannuation Customer Service: ASIC Slams Communications
Industry watchdog spotlighted as retirees face delays A corporate watchdog has sharpened its focus on how Australian super funds communicate with retirees, following complaints about slow processing, lost paperwork, and poor customer service. The issue is not isolated to a single fund; it comes amid an ongoing review targeting 12 trustees that collectively manage more…
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ASIC presses on with scrutiny of super funds over customer service and retiree communications
Industry under the microscope: ASIC’s renewed focus on retirement communications Australia’s corporate watchdog is intensifying its oversight of how superannuation funds communicate with members, particularly during retirement and in death benefit scenarios. The push follows a string of concerns raised about customer service and the quality of information provided to retirees and their families. Case…
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ASIC scrutinizes super funds as retirees await critical payouts and communications under spotlight
Rising scrutiny on retirement communications The financial watchdog ASIC has sharpened its focus on how Australia’s superannuation funds communicate with retirees and manage death benefit claims. The move follows growing complaints about delays, poor customer service, and opaque processes that leave beneficiaries in limbo during already stressful periods. In a landmark review, ASIC assessed 12…