Tag: customer service
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ScottishPower Named Worst Energy Supplier for Customer Service
Overview: ScottishPower at the Bottom of the Pack A recent consumer survey has placed ScottishPower at the bottom of the league table for customer service among Great Britain’s energy suppliers. The ranking, compiled by a leading consumer advocacy group, highlights ongoing concerns about the quality of service customers receive, and the results show that several…
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ScottishPower Named Worst Energy Supplier for Customer Service in UK survey
Introduction: A Stinging Ranking for ScottishPower A major consumer survey has ranked ScottishPower as the worst energy supplier for customer service in Great Britain, delivering a blow to the utility’s reputation as UK households navigate rising bills and reform in the energy market. The survey, conducted by a leading consumer body, underscores broader dissatisfaction with…
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British Gas took 15 months to refund £1,500: consumer frustration grows
Long Wait for a Refund Highlights Gaps in Customer Care In what many are calling an unacceptable delay, a British Gas customer spent more than a year waiting for a final bill to be issued and for a credit of over £1,500 to be refunded. The customer says the process stretched to 15 months, a…
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Passengers Stuck on Singapore Airlines Flight for Nearly Five Hours After Returning to Airport
Overview of the Incident In a remarkable disruption for travelers, 301 passengers on Singapore Airlines flight SQ661 were left onboard for almost five hours after the plane was instructed to turn back shortly after takeoff from New Chitose Airport in Sapporo. The decision to return occurred soon after the aircraft departed, with the crew prioritizing…
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Lost Property on Airplanes: How Airlines Help You Reclaim Your Items
Introduction: Why Lost Items Reach Airlines Accidents happen in the busy world of air travel. A misplaced tablet, a cherished jacket, or a passport left in a seat pocket can trigger a frantic search. Airlines, airport authorities, and third-party handling services all play a role in the recovery process. Understanding how lost property is handled…
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How Airlines Handle Lost Property and How to Recover Your Items
Overview: Why items go missing and what airlines do Lost property on airplanes or in airports is more common than you might think. Items can disappear during cleaning, security checks, or while transferring between terminals. Airlines and airports typically operate structured lost-and-found processes to maximize the chances of recovery. Understanding these steps helps you act…
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Nova Scotia Power’s Estimated Bills Spark Confusion: What Customers Need to Know
What happened with Nova Scotia Power’s estimated bills? Several Nova Scotia Power customers have faced unexpectedly high charges in recent billing cycles. Readers and customers report bills that appear several times larger than usual, prompting questions about how the utility calculates charges when actual meter readings aren’t available. The situation has left many wondering: why…
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Stephen O’Leary: Proactive Booking Drives Travel Industry Outreach
Introduction: A Proactive Philosophy in Travel In the fast-paced world of travel services, timing can be everything. Stephen O’Leary, a seasoned professional in the industry, emphasizes a simple but powerful rule: the moment a client books a flight is when the outreach should begin. This proactive approach isn’t just about sales; it’s about building trust,…
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Stephen O’Leary on the Flywheel of Opportunity: Why Booking Sparks the Call in Travel
From a Big Family to a Big Opportunity Stephen O’Leary’s career story is as practical as it is inspiring: in an industry built on schedules, routes, and customer service, a simple act can unlock a cascade of opportunities. “As soon as you book a flight in this industry, that’s when you’ll get a call!” he…
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When Things Go Right: Happy Christmas Stories of the Best Customer Care
Introduction: the season for good service As the calendar slips toward Christmas, the conversations around customer care often focus on the worst experiences: long queues, unanswered emails, and the fine print that leaves shoppers frustrated. Yet the holiday season also offers a clearer lens on what good service can look like when it happens. In…