Tag: customer service
-
Britain’s Bus Driver of the Year: Meet the Winner and Six Unsung Heroes
Meet Britain’s Bus Driver of the Year: Michael Leech In a year that highlighted the quiet, steadfast service of frontline workers, Michael Leech from Sowerby Bridge in West Yorkshire has been named the UK bus driver of the year. The award, which recognises exceptional professionalism, safety, and a touch of daily humanity, shines a spotlight…
-
When a Medical Emergency Spoiled My Flight: What to Do If Helping Others Costs You
Introduction: A noble act, a difficult outcome Recently, I found myself in a familiar, high-stakes scenario: a medical emergency at a busy airport gate. An elderly woman collapsed on an escalator, and as a doctor, my training compelled me to assist. In the rush of the moment, the incident unfolded just as I was about…
-
Trump Mobile SIM Delay: What to Do If Your Card Is Missing
Dealing with a Trump Mobile SIM Delay Signing up for a new wireless service should be straightforward, but delays happen. If you signed up for Trump Mobile two weeks ago and still don’t have your SIM, you’re not alone. This article breaks down common causes of SIM delays, practical steps you can take now, and…
-
LG Philippines Launches DualCool Partners App to Streamline Deals and Strengthen Partnerships
LG Philippines Unveils the DualCool Partners App LG Electronics Philippines has introduced the DualCool Partners App, a digital platform designed to empower its network of air-conditioning dealers and sub-dealers. The new app aims to simplify day-to-day processes, speed up approvals, and strengthen collaboration across the LG DualCool ecosystem. As the Philippines market continues to grow…
-
Rogers Customers Hit Breaking Point as Hold Times Drag On and Service Breaks Down
Overview: A Frustrating Runaround for Rogers Customers Frustration mounted for Rogers customers who found themselves stuck in a loop when trying to resolve routine issues. A subscription cancellation or a simple service change should be straightforward, but for many, the process has become a test of patience, often with hours spent on hold and broken…
-
Rogers Customer Service Nightmare: Long Holds & Broken Online Cancels
Background: A Digital Promise Meets Real-World Delays For many Rogers Communications customers, the expectation is simple: go online, manage a service, and get the task completed without a marathon on hold. Yet a growing number report the opposite. The friction isn’t limited to one department or one incident; it reflects a broader pattern of service…
-
Rogers Customer Service Nightmare: Why Support Is Failing for Customers and Businesses
Introduction: A frustrating experience goes viral When customers turn to their telecom provider for a simple service change—like canceling a business internet plan—they expect a straightforward online process. Instead, many Rogers customers report a disjointed experience marked by broken online links, unhelpful chatbots, and hours-long hold times. The result is not just frustration for individuals…
-
Mission Possible: Elevating Customer Service in African Aviation
Mission Possible: Elevating Customer Service in African Aviation The global celebration of Customer Service Week 2025 carried a bold theme: Mission Possible. For Africa’s aviation sector, this motto resonates deeply as the continent forges a path toward seamless, safe, and customer-centric air travel. From frontline staff to tech-enabled operations, Africa is turning the idea of…
-
Superannuation Customer Service: ASIC Slams Communications
Industry watchdog spotlighted as retirees face delays A corporate watchdog has sharpened its focus on how Australian super funds communicate with retirees, following complaints about slow processing, lost paperwork, and poor customer service. The issue is not isolated to a single fund; it comes amid an ongoing review targeting 12 trustees that collectively manage more…
-
ASIC presses on with scrutiny of super funds over customer service and retiree communications
Industry under the microscope: ASIC’s renewed focus on retirement communications Australia’s corporate watchdog is intensifying its oversight of how superannuation funds communicate with members, particularly during retirement and in death benefit scenarios. The push follows a string of concerns raised about customer service and the quality of information provided to retirees and their families. Case…