Tag: customer service
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ECG Expands Franchise Officers Nationwide in Ghana, Starting February 2026
Overview: ECG’s Nationwide Franchise Officer Deployment The Electricity Company of Ghana (ECG) has outlined a major change in how it delivers electricity services, announcing the nationwide deployment of franchise officers across all district operational areas. The rollout, slated to begin in February 2026, aims to bring ECG’s customer-facing services closer to communities and streamline electricity…
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ECG Rolls Out Nationwide Franchise Officers to Boost Ghana’s Power Services
ECG Expands Franchise Network Across Ghana The Electricity Company of Ghana (ECG) has announced a strategic nationwide rollout of franchise officers across all district operational areas, with implementation slated to begin in February 2026. The move is part of a broader package of measures designed to strengthen customer service, improve revenue protection, and enhance operational…
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ECG Rolls Out Franchise Officers Nationwide to Improve Service Delivery
Overview of ECG’s Nationwide Franchise Rollout The Electricity Company of Ghana (ECG) has announced a strategic expansion initiative that will see the deployment of franchise officers across all district operational areas nationwide, with the rollout set to take effect from February 2026. The move is designed to decentralize customer service, streamline operational efficiency, and strengthen…
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Filipinos Among Asia Pacific’s Most Patient Digital Users, Yet Tolerate Long Customer Service Waits
Overview: Digital Patience vs. Service Delays in APAC New research from Twilio sheds light on how consumers in Asia Pacific navigate the digital world. The study, titled Decoding Digital Patience, reveals a nuanced picture: Filipinos rank among the most patient digital users in the region, yet they also experience some of the longest customer service…
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Filipinos Rank Among Most Patient Digital Users in AsPac
Filipinos Among the Most Patient Digital Users in AsPac Filipinos are navigating the digital world with noticeable patience, ranking among the most tolerant online users in the Asia-Pacific region. A new study by Twilio, titled Decoding Digital Patience, highlights a counterintuitive trend: while Filipinos demonstrate high tolerance for digital interactions, they also contend with the…
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Filipinos Among Most Patient Digital Users in Asia Pacific, Yet Face Long Service Waits
Overview: Patience in the Digital Arena In the Asia Pacific region, patience often goes hand in hand with the online experience—except when it comes to customer service. A new Twilio Inc. study titled Decoding Digital Patience highlights a striking paradox: Filipino consumers rank among the most patient digital users in Asia Pacific, yet they experience…
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70% of retail workers face abuse: new survey findings
Overview: A startling trend in customer interactions A recent survey examining frontline experience in retail reveals a troubling pattern: up to 70% of workers report having faced abusive language or behavior from customers while on the job. Commissioned by industry brands including Circle K, Maxol and MrPRICE Branded Bargains, the study surveyed 500 retail employees…
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Civil Service Pensions Scheme Backlog: FAQs and Updates
Overview: Why the backlog matters and what CSPS is doing The Civil Service Pensions Scheme (CSPS) serves thousands of public sector workers across the United Kingdom. Like many large public-facing programs, CSPS has faced a backlog in processing claims, inquiries, and other routine tasks. This backlog can affect how quickly members receive answers, updates to…
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Does Tanzanian Training Meet Global Standards? A Look at Customer Service and Beyond
Introduction: Setting the scene for Tanzanian training and global benchmarks The question of whether Tanzanian training meets global standards is not just an academic debate. It affects employability, service quality, and the country’s ability to compete in a global market. In 2024, a widely shared article about Tanzanian customer service revealed persistent concerns about alignment…
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ScottishPower Tops the List of Worst Energy Suppliers for Customer Service, Survey Finds
ScottishPower Named Worst Energy Supplier for Customer Service in UK Survey A leading consumer body has ranked ScottishPower as the worst energy supplier for customer service in Great Britain, highlighting widespread frustration among households and small businesses grappling with delays, billing issues, and communication gaps. The survey, which analyzed customer experiences across the country, paints…