Tag: customer communication
-
WhatsApp to Launch Usernames in 2026: Changing How Customers Reach Businesses
WhatsApp’s 2026 Shift: The Rise of Usernames In a move that could redefine how brands and customers interact, WhatsApp is set to roll out a new feature in 2026: user names. After years of relying on phone numbers as the primary contact identifier, the platform plans to allow both individual users and businesses to hide…
-
Fastway Couriers Faces Deliveries Delays as Receivership Creates Backlog
Background: What is happening with Fastway Couriers The parcel delivery company Fastway Couriers has announced a significant disruption to its usual schedule after its parent company entered receivership earlier this week. In a statement to customers and partners, a company spokesperson indicated that the process to move as many parcels as possible through the network…