Tag: conversational agents
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Human-Delivered versus AI Chatbot Education for Women’s Heart Attack Knowledge in the U.S.: A Quasi-Experimental Comparison
Overview Heart disease remains the leading cause of death for women in the United States. Despite public campaigns, awareness has declined in recent years, underscoring the need for scalable, effective education strategies. In response, researchers explored two distinct approaches to teach women about heart attack recognition and response: a human-delivered SMS education intervention and a…
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Use of AI-Assisted Conversational Agents to Improve Patient Experience Related to Physicians in China
Introduction Patient experience is a core pillar of healthcare quality, reflecting how individuals perceive and respond to the care they receive. In China, policymakers have pushed digital transformations in health services, including the deployment of artificial intelligence (AI) driven conversational agents in outpatient settings. These chatbots can collect patient information—such as disease history, medications, and…
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Enhancing Patient Experience with AI-Assisted Conversational Agents in Chinese Outpatient Visits
Overview Patient experience is a pivotal measure of healthcare quality, reflecting how patients perceive the care they receive. In China, policymakers have increasingly embraced artificial intelligence (AI) to improve outpatient services, with conversational agents (chatbots) playing a key role. These AI-assisted tools collect patient information before visits, streamline physician workflows, and may improve satisfaction and…
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AI-Assisted Conversational Agents Improve Patient Experience with Physicians in Chinese Outpatient Visits: A Cross-Sectional Study
Introduction Patient experience is a core measure of health care quality, reflecting how patients perceive and interact with health services. Recent policy push in China has accelerated the adoption of artificial intelligence (AI) in health care, including AI-assisted conversational agents (AA-CAs) that collect patient information before visits and streamlines communication with physicians. This study investigates…