Tag: British Gas
-
ScottishPower Tops the List of Worst Energy Suppliers for Customer Service, Survey Finds
ScottishPower Named Worst Energy Supplier for Customer Service in UK Survey A leading consumer body has ranked ScottishPower as the worst energy supplier for customer service in Great Britain, highlighting widespread frustration among households and small businesses grappling with delays, billing issues, and communication gaps. The survey, which analyzed customer experiences across the country, paints…
-
British Gas’s 15-Month Refund Delay Sparks Consumer Alarm
Delayed refunds and mounting frustration: the case in focus In a scene familiar to many energy customers, a recent complaint against British Gas has drawn attention to an unusually long refund process. A renter from south-east England, who discovered she was owed more than £1,500 in credit after moving out, notes that the energy company…
-
British Gas Refund: £1,500 After 15 Months – Ombudsman Order Ignored Much Longer
When a final bill becomes a long wait for a refund In a case that has sparked frustration among tenants and homeowners alike, British Gas has taken 15 months to issue a final bill and refund more than £1,500 in credit, despite an energy ombudsman ruling nearly a year earlier. The lengthy process has left…
-
British Gas took 15 months to refund £1,500: consumer frustration grows
Long Wait for a Refund Highlights Gaps in Customer Care In what many are calling an unacceptable delay, a British Gas customer spent more than a year waiting for a final bill to be issued and for a credit of over £1,500 to be refunded. The customer says the process stretched to 15 months, a…