Tag: airtime refunds
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NCC, CBN Roll Out Instant Airtime and Data Refunds Policy for Nigerian Consumers
New Policy Aims to Protect Consumers Against Purchase Failures The Nigerian Communications Commission (NCC) together with the Central Bank of Nigeria (CBN) have announced a regulatory framework designed to guarantee instant refunds for failed airtime and data purchases. The move is part of a broader government effort to strengthen consumer protections in the fast-evolving telecommunications…
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NCC and CBN Unveil Refund Framework for Failed Airtime and Data Transactions
Introduction: A Consumer-Centric Refund Solution The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have announced a collaborative effort to introduce a refund framework designed to address consumer complaints from failed airtime and data transactions. This initiative targets situations where transactions do not complete, leaving subscribers frustrated and financially shortchanged. By formalizing…