Tag: air passenger rights
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Ottawa stalls fee to fund passenger complaints system: Internal documents raise questions
New documents raise questions about Ottawa’s handling of a key passenger rights initiative Internal government files obtained by Go Public reveal that, over multiple years, officials at Transport Canada and successive ministers grappled with a proposal to impose a small fee on airlines. The plan was intended to fund Canada’s air passenger complaints system, a…
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Ottawa’s Delay Tactics on Airline Fee for Passenger Complaints Fund
Background: Aiming to fund Canada’s passenger complaints system Canada has long sought to improve accountability and responsiveness for air travellers. A key piece of that effort was a proposed airline fee designed to fund a centralized passenger complaints system. The objective: ensure regulators have the resources to fairly adjudicate disputes, collect data, and provide timely…