Understanding the Risk: Qantas Data and the Dark Web
Recent reports confirm that Qantas customer data exposed in a Salesforce-related breach has appeared on the dark web. While not every affected individual will have the same data leaked, knowing what to look for and how to respond can dramatically reduce the risk of identity theft and fraud. This guide explains how to determine if your information was compromised and outlines practical steps to protect yourself.
What Data Was Potentially Exposed?
Qantas has indicated that some customers’ details—such as email addresses, home addresses, dates of birth, phone numbers, and gender—may have been accessed. Importantly, credit card information was not reported as affected. The specific data exposed varies by individual, so not all customers will see the same impact. If you received a breach notification from Qantas in July, you are one of the potential survivors of this incident.
How to Check If Your Data Is Compromised
Because data from the breach has circulated on the dark web, you may wonder whether your personal information is among those leaked. Start with these steps:
- Review breach notifications: Look for emails from Qantas or official government portals noting what data was affected.
- Monitor your accounts: Be vigilant for unfamiliar login attempts or password resets on your email, bank, or social accounts.
- Run a free credit check: If you suspect fraudulent activity, run a credit report to see if new accounts have been opened in your name.
- Check for impersonation attempts: Be wary of calls, texts, or emails claiming you must verify data due to a breach. Do not respond with sensitive information or click links in unsolicited messages.
How to Confirm on the Dark Web
Directly verifying dark web presence is difficult without specialized tools. If you’re not a cyber professional, avoid attempting to search the dark web yourself, which could expose you to further risks. Instead, rely on official sources and reputable credit monitoring services. Some warning signs to watch for include unusual login activity, new accounts in your name, or unexpected password reset requests.
What You Can Do Right Now to Reduce Risk
Acting quickly can reduce the potential fallout from exposed data. Consider these recommended actions:
- Enable two-step verification on all accounts where available, especially email and financial services. Use an authenticator app rather than SMS when possible.
- Change passwords for affected accounts and ensure they are unique and strong. Avoid using the same password across sites.
- Be skeptical of communications claiming to be from Qantas or authorities. Always verify identity through official channels rather than replying to messages or clicking links.
- Set up account alerts: Enable login notifications and security alerts so you’re alerted to new activity.
- Utilize free or paid credit monitoring services: These can alert you to new credit applications or changes in your file. IDCare and the Australian Cyber Security Centre offer guidance and support.
- Consider a credit freeze if you’re in a high-risk situation: A freeze can prevent new accounts from being opened in your name until you lift it.
Where to Get Help
Not-for-profit and government resources can help you navigate the aftermath of a data breach. The Australian Cyber Security Centre, Scamwatch, the Office of the Australian Information Commissioner, and IDCare are reliable starting points. If you suspect criminal activity, report it to police and keep records of all communications and actions you take to protect yourself.
Staying One Step Ahead
Data breaches are an evolving risk, but staying informed and proactive is your best defense. Regularly review security settings, maintain unique, strong passwords, and monitor accounts for unusual activity. By acting promptly, you can minimize the damage if your Qantas data has surfaced on the dark web.
