Overview of the Partnership
The Tampere city region has selected Fujitsu Finland Oy to deliver and develop the area’s information and communications technology (ICT) services. The seven-year agreement positions Fujitsu as the region’s partner for modernizing and maintaining a wide range of municipal ICT operations, from workstation support for city employees to ongoing service development aimed at improving public digital services. The collaboration marks a significant step in Tampere’s push to create a more efficient, secure, and citizen‑friendly technology ecosystem across the urban region.
What the Agreement Covers
At the core, the contract encompasses workstation services for municipal employees, ensuring reliable access to tools and applications that underpin daily operations. Beyond routine support, the agreement includes early-stage development work—an emphasis on proactive improvements, innovation opportunities, and scalable IT solutions that can adapt to Tampere’s evolving needs. The scope is designed to streamline IT administration while enabling faster deployment of new digital services for residents and local businesses.
Key Components
- End-user workstation management and support for municipal staff
- Strategic IT service management and governance to align with city priorities
- Security and risk management to safeguard public data
- Cloud and data center optimization to improve performance and resilience
- Continuous improvement programs to advance digital public services
Benefits for Residents and Employees
The partnership is designed to deliver tangible benefits for both Tampere’s employees and the residents who rely on municipal services. For city staff, enhanced workstation reliability and standardized IT processes reduce downtime and free up time for citizen-facing work. For residents, faster and more secure digital services—such as online permitting, service requests, and information portals—are a natural outcome of a modernized ICT backbone. This alignment with modern IT practices helps Tampere maintain a high standard of public service while controlling costs through efficient management and shared services models.
Strategic Significance for Tampere
Choosing Fujitsu Finland Oy underlines Tampere’s commitment to long-term IT reform and sustainable public administration. A seven-year framework provides stability for both the city and its technology partners, enabling strategic investments in security, data governance, and user experience. The agreement supports Tampere’s broader digital agenda, including interoperability with regional and national e-government initiatives and the ongoing modernization of municipal systems to be more agile in addressing changing priorities and citizen expectations.
Implementation and Next Steps
Implementation will proceed in phases, with initial focus on establishing reliable workstation services and reinforcing security foundations. Concurrently, Fujitsu will engage in early development activities to identify improvements and pilot new digital services. The phased approach minimizes disruption while building momentum toward a comprehensive, future-ready ICT environment. Both parties are expected to collaborate closely with Tampere’s IT leadership and municipal departments to ensure alignment with policy goals and user needs.
About the Partners
Fujitsu Finland Oy brings its extensive experience in ICT services and public sector projects to Tampere’s ICT landscape. The city region benefits from Fujitsu’s global expertise, combined with local knowledge and support tailored to Finnish public administration practices. The collaboration illustrates how regional authorities are leveraging private sector capabilities to accelerate digital transformation while maintaining a strong emphasis on security, reliability, and citizen-centric services.
What This Means for the Future
Algorithmic improvements, enhanced governance, and a clear path to modernization position Tampere to deliver better public services with more predictable budgeting. As the seven-year journey unfolds, residents can expect a more responsive digital interface, improved data protection, and a stable platform for additional innovations—whether it’s smarter municipal operations, cloud modernization, or easier access to government information.
In summary, the Tampere–Fujitsu partnership marks a milestone in Finland’s public IT strategy, reflecting a disciplined, long-term approach to ICT services that benefits both municipal workers and the people they serve.
