Perkeso launches online benefit applications across key social security acts
The Social Security Organisation (Perkeso) has announced that applications for benefits can now be submitted online starting in January. This digitalisation initiative aims to streamline access to welfare programs that support workers, self-employed individuals, housewives, and other eligible groups under Malaysia’s social protection framework. By moving to a centralized online system, Perkeso seeks to reduce processing times, improve transparency, and minimize the administrative burdens on claimants.
What benefits are included in the online portal?
The online platform covers benefits under several major Acts: the Employees’ Social Security Act 1969, the Self-Employed Social Security Act 2017, the Employment Insurance System Act 2017, and the Housewives’ Social Security Act 2022. These laws collectively address wage protection, temporary unemployment support, income assistance for self-employed workers, and social protection for homemakers who contribute to the economy in various ways. The expansion to digital applications means more groups can access financial relief and security with greater ease.
Who can apply online?
The move targets both traditional employees and non-traditional workers. Eligible applicants include employees enrolled under the Employees’ Social Security Act, self-employed individuals registered for social security protection under the Self-Employed Social Security Act, participants in the Employment Insurance System, and those covered by the Housewives’ Social Security Act. In addition to these primary groups, Perkeso emphasizes user-friendly support for first-time applicants who may be navigating digital submissions for the first time.
Why digitise benefit applications?
Digital applications offer several advantages. First, applicants gain 24/7 access to submit forms, track the status of claims, and receive timely notifications. Second, online processing can reduce errors caused by manual paper forms, speeding up approval times. Third, a centralized system enhances data integrity and enables Perkeso to monitor trends, detect fraud, and improve policy design. The initiative aligns with global moves toward e-government services, making social protection more accessible during economic shocks or health crises.
How to prepare for online submissions
Interested applicants should prepare essential documents prior to submission. Typical requirements may include identity documents, proof of employment or self-employment, wage records, contributions history to Perkeso, and any medical or incident reports relevant to the claim. Applicants should check the official Perkeso portal for a definitive list of required documents and step-by-step guidance. Many users will benefit from digital help desks, chat support, and FAQs designed to demystify the process for first-time online applicants.
What to expect after submitting
After submitting an online application, claimants can monitor progress through their secure account. Notifications will outline next steps, required additional information, and expected timelines. Perkeso plans to publish service standards so users know typical processing times for each benefit class. For those whose applications require verification, there may be additional documentation requests or interviews, all conducted through the online system to minimize in-person visits.
Impact on workers and the broader economy
Digital benefit applications are expected to empower workers, self-employed individuals, and homemakers by providing timely support when it is most needed. Improved access to benefits can reduce financial stress during periods of unemployment, illness, or income disruption. In the long term, a strong online social security framework helps stabilize household budgets, sustains consumer confidence, and supports Malaysia’s social safety net as the economy evolves with changing work arrangements.
Next steps for applicants
If you are eligible, begin by visiting the official Perkeso portal in January to create or sign into your online profile. Follow the guided steps to complete the application, upload required documents, and submit for review. For assistance, use the site’s help resources or call the Perkeso contact center. Keeping digital records, such as electronic copies of your contributions and payroll statements, will facilitate smoother online submissions in the future.
Conclusion: A more inclusive, efficient safety net
By enabling online applications across multiple social security acts, Perkeso takes a significant step toward a more inclusive and efficient safety net. The digital platform is designed to lower barriers to access and ensure that workers—from formal employees to the self-employed and homemakers—can secure benefits with confidence and ease.
